btv99 Privacy Policy

Introduction

btv99 is committed to protecting the privacy and personal data of every player who uses the platform. This Policy sets out in plain terms what personal information we collect, the purposes for which we use it, the parties with whom we may share it, the security measures we employ to protect it, and the rights you hold in relation to your own data.

btv99 operates exclusively within the Bangladesh market. All services are provided in Bangladeshi Taka (৳ BDT) and are designed specifically for players located in Bangladesh. This Policy is therefore tailored to reflect the data-handling realities of a Bangladesh-focused online gaming and sports betting platform, including the payment methods — bKash, Nagad, Rocket, and Upay — that are deeply integrated into our deposit and withdrawal infrastructure.

We take our privacy obligations seriously. Personal data collected through the btv99 platform is processed fairly, lawfully, and transparently. We do not collect more data than is necessary for the purposes described in this Policy, and we do not retain data for longer than is required to fulfil those purposes or comply with applicable legal obligations.

If you have any questions about this Policy or about how btv99 handles your personal data, you may contact our data protection team at [email protected] at any time.

Data We Collect

btv99 collects personal data across several categories depending on how you interact with the platform. The categories of data we may collect include, but are not limited to, the following:

A. Identity & Registration Data

• Full legal name as it appears on your national ID or passport
• Date of birth (used to verify that you are 18 years of age or older)
• Gender (optional, collected during certain promotions)
• Username and encrypted password chosen at registration
• Email address registered with your btv99 account
• Mobile phone number, particularly the number linked to your bKash, Nagad, or Rocket mobile wallet
• Residential address (where required for KYC verification)

B. Identity Verification (KYC) Documents

• Copy of government-issued national ID card (NID), passport, or other accepted identification document
• Selfie or live facial verification image (where required by our KYC process)
• Proof of address documentation (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot or confirmation from your mobile wallet provider)

C. Financial & Transaction Data

• Deposit and withdrawal history including amounts, timestamps, and transaction reference numbers
• Payment method details including your bKash, Nagad, Rocket, or Upay wallet numbers (stored in masked format after initial verification)
• Bonus and promotional credit history
• Account balance information

D. Behavioural & Usage Data

• Games played, bets placed, bet amounts, outcomes, and session durations
• Login timestamps and session activity logs
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session reminders activated)
• Customer support interactions, including messages sent to [email protected]

E. Technical Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type and version
• Cookie identifiers and session tokens
• Referring URL and pages visited on the btv99 platform
• Time zone settings (Bangladesh Standard Time, UTC+6, is the platform default)

How We Collect Your Data

btv99 collects personal data through several distinct channels. Understanding these channels helps you exercise greater control over the information you share with us.

• Directly from you: When you complete the account registration form, submit KYC documentation, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotional campaign.
• Automatically through the platform: When you visit the btv99 website, cookies and similar tracking technologies collect technical and behavioural data automatically. This includes your IP address, device fingerprint, and in-platform activity such as games launched and bets placed.
• From payment providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we receive transaction confirmation data from the relevant payment provider, including the sender wallet number, transaction amount, and reference code. We do not receive your full payment account credentials or PIN.
• From identity verification partners: Where btv99 uses a third-party KYC verification service to validate submitted identity documents, that provider may return verification results and associated data to btv99 for the purpose of account verification.
• From fraud prevention and analytics tools: btv99 may use automated risk-scoring tools that analyse behavioural patterns and device data to detect unusual activity. These tools generate risk assessments that may influence account-level decisions such as withdrawal holds or enhanced verification requests.

How We Use Your Data

btv99 uses collected personal data strictly for the purposes described below. We do not use your data for purposes that are incompatible with those stated at the time of collection.

• Account creation and management: To create, maintain, and authenticate your btv99 account, including verifying your identity and age at registration and at any subsequent KYC checkpoint.
• Service delivery: To process your deposits and withdrawals in ৳ BDT via your chosen payment method, credit and debit your account balance accurately, and record all transactions in your account history.
• Personalisation: To remember your game preferences, language and display settings, and responsible gaming tool configurations so that the platform experience is consistent across sessions.
• Responsible gaming compliance: To enforce deposit limits, session reminders, self-exclusion periods, and other responsible gaming controls you have activated, and to monitor for signs of problem gambling behaviour that may trigger a proactive welfare intervention.
• Fraud prevention and platform security: To detect and investigate suspicious account activity, bonus abuse, multi-accounting, money laundering indicators, and other forms of prohibited conduct as defined in the btv99 Terms & Conditions.
• Customer support: To respond to your enquiries, complaints, and data rights requests in a timely and accurate manner, and to maintain records of support interactions for quality assurance purposes.
• Marketing communications: Where you have explicitly opted in, to send you information about btv99 promotions, bonuses, tournaments, and new game releases via email or SMS. You may withdraw marketing consent at any time by contacting [email protected].
• Platform analytics and improvement: To analyse aggregated, anonymised usage patterns so that we can identify performance issues, improve game load times, refine the user interface, and develop new features that better serve Bangladesh players.
• Legal compliance: To fulfil obligations under applicable law, including responding to lawful requests from regulatory authorities or law enforcement agencies.

Legal Basis for Processing

btv99 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity in question:

• Contractual necessity: Processing that is necessary to fulfil the contract between you and btv99, including account registration, transaction processing, and service delivery. Without this processing, btv99 cannot provide the services you have requested.
• Legitimate interests: Processing necessary for the legitimate interests of btv99, such as fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided that those interests are not overridden by your rights and interests as a data subject.
• Legal obligation: Processing required to comply with applicable law, including responding to lawful requests from regulatory authorities, law enforcement bodies, or courts of competent jurisdiction.
• Consent: For marketing communications and non-essential cookies, btv99 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Data

btv99 may share your personal data with the following categories of third parties:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum data necessary to authorise and settle your deposit and withdrawal transactions.
• Identity verification (KYC) providers: Third-party KYC vendors receive copies of identity documents you submit so that they can validate authenticity and return a verification result to btv99. These providers are contractually bound to process your data only for this purpose.
• IT infrastructure and hosting providers: Cloud hosting and server providers who store platform data on behalf of btv99 under data processing agreements that require them to implement equivalent security standards.
• Fraud prevention and analytics partners: Risk management tools and analytics providers who process behavioural and technical data in aggregated or pseudonymised form to help btv99 identify and prevent fraudulent activity.
• Legal and regulatory authorities: Where btv99 is required by law, court order, or regulatory direction to disclose personal data, we will comply with that requirement and will inform you of the disclosure where permitted by law.
• Professional advisors: Lawyers, auditors, and accountants who provide professional services to btv99 may access personal data on a need-to-know basis, subject to professional confidentiality obligations.

All third-party service providers engaged by btv99 are subject to due diligence assessments and are contractually required to implement technical and organisational security measures commensurate with the sensitivity of the data they process on our behalf.

International Data Transfers

The btv99 platform is operated primarily to serve players in Bangladesh. However, some of the third-party service providers described in Section 6 may process personal data on servers located outside Bangladesh, including in other countries in the Asia-Pacific region or in Europe.

Where personal data is transferred to a country that does not provide a level of data protection equivalent to applicable standards, btv99 will ensure that appropriate safeguards are in place, which may include:

• Standard contractual clauses or data processing agreements that bind the recipient to data protection standards equivalent to those applied by btv99.
• Technical controls such as encryption, pseudonymisation, and access restrictions that reduce the risk associated with the transfer.
• Limiting the scope of transferred data to the minimum necessary for the specific processing purpose.

If you would like further information about the safeguards btv99 applies to international data transfers, please contact our team at [email protected].

Data Retention

btv99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to provide the services you have requested, and to comply with applicable legal and regulatory obligations. The following retention principles apply:

• Active account data: Personal data associated with an active btv99 account is retained for the full duration of the account relationship.
• Closed account data: Following the closure of a btv99 account — whether at your request or due to a breach of our Terms & Conditions — we retain account records, transaction history, and identity verification documents for a minimum of five years from the date of closure. This retention period reflects the potential need to respond to legal claims, regulatory enquiries, or fraud investigations relating to the account.
• KYC documents: Identity and address verification documents are retained for a minimum of five years from the date of the most recent transaction on the account to which they relate.
• Marketing data: Where you have opted in to marketing communications, your contact details and marketing preferences are retained until you withdraw consent. On withdrawal of consent, your details will be removed from active marketing lists within 10 business days.
• Technical logs: Server logs, IP address logs, and session activity logs are retained for a period of 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.

When personal data is no longer required and there is no legal basis for continued retention, btv99 will securely delete or anonymise it in accordance with our data destruction procedures.

Your Rights

As a user of the btv99 platform, you hold the following rights in relation to your personal data. btv99 is committed to honouring these rights promptly and without undue burden to you.

• Right of access: You may request a copy of the personal data btv99 holds about you at any time. We will provide this in a structured, readable format within a reasonable timeframe following verification of your identity.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly from within your account dashboard; for KYC-related corrections, please contact [email protected].
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing exists. Note that certain data must be retained for legal compliance purposes even following an erasure request, as described in Section 8.
• Right to restrict processing: You may request that btv99 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or have objected to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that btv99 provide your personal data in a portable, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where btv99 processes your data on the basis of your consent (e.g., for marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to processing carried out on the basis of btv99's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights, or the processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within two business days and aim to respond in full within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Cookies & Tracking Technologies

btv99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the user experience for all Bangladesh players.

The following categories of cookies are used on the btv99 platform:

• Strictly necessary cookies: These cookies are essential for the platform to operate. They enable core functions such as keeping you logged in during your session, maintaining your account balance display, and enforcing responsible gaming controls you have set. These cookies cannot be disabled without rendering the platform non-functional.
• Preference cookies: These cookies remember your settings and preferences — such as your chosen display language, notification settings, and game interface configurations — so that you do not need to re-enter them on each visit.
• Analytics cookies: These cookies collect aggregated, anonymised data about how visitors use the btv99 platform, including which pages are visited most frequently, how long sessions last, and which games attract the most traffic. This data is used solely to improve the platform experience and is never linked back to individual users.
• Security cookies: Short-lived cookies used to detect fraudulent or automated activity, including bot detection tokens and CSRF protection tokens that are required for secure form submissions.

You can manage and disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block third-party cookies, clear cookies on exit, or receive a notification before a cookie is stored. Note that disabling certain cookies may affect the functionality of the btv99 platform. Detailed browser instructions for managing cookies are available from your browser provider's support documentation.

Children & Minors

btv99 takes all reasonable steps to prevent minors from accessing the platform, including mandatory date-of-birth declarations at registration and identity verification procedures that confirm the player's age. Where btv99 becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, refund any real-money balance to the registered payment method where possible, and permanently delete the minor's personal data from our systems.

If you believe that a minor may have registered an account on the btv99 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

Security Measures

btv99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the btv99 platform is encrypted in transit using industry-standard TLS protocols. The padlock icon visible in your browser address bar confirms that an encrypted connection is active.
• Encrypted data storage: Sensitive personal data — including identity document scans and payment method details — is stored in encrypted form at rest on access-controlled servers.
• Access controls: Internal access to systems containing personal data is restricted to authorised personnel only, based on the principle of least privilege. All internal access is logged and reviewed.
• Multi-factor authentication: Administrative access to btv99 back-end systems requires multi-factor authentication to prevent unauthorised access even in the event of a compromised password.
• Intrusion detection and monitoring: btv99 operates continuous security monitoring systems that detect and alert on anomalous access patterns, potential intrusion attempts, and unusual data transfer activities.
• Regular security assessments: The btv99 platform undergoes periodic security reviews to identify and remediate vulnerabilities before they can be exploited.
• Staff training: All btv99 personnel with access to personal data receive training on data protection obligations and secure data handling practices.

Despite these measures, no system is completely immune to security risks. btv99 cannot guarantee absolute security of data transmitted over the internet. You also play an important role in keeping your account secure — please use a strong, unique password for your btv99 account and do not share your login credentials with anyone.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, btv99 will notify affected individuals without undue delay and will take all reasonable steps to contain, investigate, and remediate the breach.

Third-Party Links

The btv99 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others). These third-party services operate under their own privacy policies and data protection practices, which are independent of btv99.

btv99 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of btv99. The inclusion of a reference to a third-party service on the btv99 platform does not constitute an endorsement of that party's privacy practices.

Policy Updates

btv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, the introduction of new platform features, changes to applicable law, or other operational developments. The effective date at the top of this Policy will be updated whenever a revised version is published.

For material changes that significantly affect how we process your personal data, btv99 will endeavour to provide advance notice to registered players via email or an in-platform notification before the revised Policy comes into force. For minor clarifications or corrections that do not alter the substance of the Policy, the revised version will be published without individual notification.

Your continued use of the btv99 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or complaints relating to this Privacy Policy or to btv99's handling of your personal data, please do not hesitate to contact our data protection team. We are committed to addressing all privacy enquiries thoroughly and promptly.

btv99 takes every privacy enquiry seriously. Whether you are requesting access to your data, withdrawing marketing consent, reporting a suspected data breach, or simply seeking clarification about how we handle your information, our team will handle your communication with care, confidentiality, and professionalism.